Terms & Conditions

Please read the following Terms and Conditions of service that you or your company ("You" or "Your") agree to, when using the Himlong Tea website www.himlongteacom ("Website"). This Website ("Service") is published and maintained by Himlong Tea ("Himlong Tea").

By using the Website, You consent to the collection and use of certain information about You, as specified in the Privacy Policy. The Himlong Tea encourages users of the Website to frequently check The Himlong Tea's Privacy Policy for changes.

Use of Website:

These terms and conditions form a legally binding agreement by and between The Himlong Tea and You concerning the use of the Website and the Services available through the Website. By accessing any page of the Website, You agree to be bound by these terms and conditions. By submitting Your registration form or by placing an order, You agree to accept the Terms and Condition of Service.

As long as You comply with the terms and conditions of this agreement, The Himlong Tea grants You a non exclusive, non transferable, limited right to enter, view and use this Website. You agree not to interrupt or attempt to interrupt the operations of this Website in any way.

The Himlong Tea reserves the right to, in The Himlong Tea's sole discretion and without notice or liability, deny use of the Website and services to any person for any reason or for no reason whatsoever, including without limitation for any fradulent activity or breach or suspected breach of any of the terms and condition mentioned in this agreement or of any applicable law or regulation.

Changes to Terms and Conditions:

The Himlong Tea reserves the right to change or update this Agreement and its Privacy Policy at any time. The notification of a new version will be displayed on the Website. It is Your responsibility to review this Agreement and Privacy Policy periodically. If at any time You find any of the clauses unacceptable, You must stop using the Website or You may cancel Your registration with The Himlong Tea by sending us an email at info@himlongtea.com or by using the Delete Account feature available in Your Account with The Himlong Tea.

Your Account:

In connection with Your use of the services available through The Himlong Tea Website, You may be required to complete a registration form. You represent and agree that all information You provide during the registration process will be complete and accurate and You will update that information as necessary to maintain its completeness and accuracy.You may also be asked to provide, or may be given, a user name and password in connection with certain of the services available through the Website. You are entirely responsible for maintaining the confidentiality of Your account and password. You agree to accept responsibility for all activities that occur under Your account or password. You may not use the account, user name, or password of someone else at any time. In case of any unauthorized use of Your account, user name, or password You agree to notify The Himlong Tea immediately. The Himlong Tea shall not be responsible for any loss that You incur as a result of someone else using Your password, either with or without Your knowledge. You may be held responsible for any losses incurred by The Himlong Tea, its affiliates, employees, and representatives due to someone else's use of Your account or password.

Consent to receive email:

By creating an account or by placing an order with The Himlong Tea, You consent to receive email communications from The Himlong Tea concerning products and services, order confirmations, updated product information, and inquiries regarding the quality of our service.

Third Party Websites:

The Himlong Tea links to other websites/ uses services of other websites. The Himlong Tea does not own nor control third party websites. The Himlong Tea does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the third party websites. You will be redirected to the third party website solely for the payment of Your order/invoice and You acknowledge that any reliance on any opinion, advice, statement, memorandum, or information available on the site shall be at Your sole risk.

The Himlong Tea and its owners, employees, directors, affiliates and agents, expressly disclaim any liability for any deficiency or reliability in the services of the third party website. The Himlong Tea and its owners, employees, directors, affiliates and agents, shall not be liable to or have any responsibility of any kind for any loss that You incur in the event of any deficiency in the services of the third party website, failure or disruption of the third party website, or resulting from the act or omission of any other party involved in making the website or the data contained therein available to You, or from any other cause relating to Your access to, inability to access, or use of the third party website.

Product Description:

The Himlong Tea attempts to be as accurate and precise as possible in its product description and pricing. However, we do not guarantee that the product descriptions or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typing, informational, technical or other errors, The Himlong Tea will not be responsible for any loss or discrepancy due to the inaccurate data. If a product offered on the Website is not as described, or does not meet Your expectations, You can return the product in unused condition. Check The Himlong Tea's Return Policy for more details.

Product Pricing:

The prices for the products are as displayed on the Website.

The product prices may vary depending on company policies, market conditions, typing errors, technical issues, or information received from the manufacturers or suppliers. In the event that the product price mentioned on the Website is inaccurate or not current; and if product's correct price is higher than the price stated on the Website then The Himlong Tea will either contact You for instructions before processing the order or cancel Your order and notify You of the cancellation. 100% refund will be made for such cancellations. Check The Himlong Tea's Cancellation Policy for more details.

In case there is an overall revision in the pricing of the products, the same will be done at The Himlong Tea's sole discretion without any prior notice. All orders placed before the price revision will be processed at the rates applicable at the time the order was placed. All orders placed after the price revision will be processed under the new revised rates.


All payments will be accepted in Indian Rupees only. The Himlong Tea accepts payments via cheques, wire transfers, net banking and credit cards.

While using any of the payment options provided on the Website, we are not responsible nor liable to any loss or damage arising directly or indirectly to You due to authorization issues, transaction limit issues or payment issues arising out of the transactions.

For payments made via credit cards, You agree, understand and confirm that the credit card details provided by You for making purchases on the Website will be correct and accurate and You will not use the credit card which is not lawfully owned by You. The Himlong Tea will not store, utilize or share Your credit card details, unless required by law, regulation or court order.


All orders placed on the Website are subject to product availability and will be shipped according to The Himlong Tea's Shipping Policy.

Shipping rates may be subject to revision depending on the company policies and market conditions. The Himlong Tea reserves the right to make any changes to the shipping rates as and when it seems necessary withour any prior notice. The revised shipping rates will be displayed in Your shopping cart and when You place an order with The Himlong Tea. Orders placed before the revision of shipping rates will be shipped with the same rates as applicable when placing the order. Orders placed after the shipping rates revision will be shipped with the revised shipping rates.

The Himlong Tea is committed to deliver Your order within the specified time period. However, in case of delays in delivery due to unavoidable and unforeseen reasons, The Himlong Tea shall not be held responsible. The Himlong Tea is not responsible for shipping the products at wrong address, if the address specified at the time of ordering is incorrect. The Himlong Tea shall not be held responsible for product damages during transit.

Detailed information on the shipping rates, estimated delivery time, etc. is mentioned in The Himlong Tea's Shipping Policy.


All sales made through Website are subject to The Himlong Tea's Return Policy.

Order Cancellations:

The Himlong Tea reserves the right to cancel any order without any explanation for doing so, under circumstances where The Himlong Tea is unable to process the order due to whatsover reason or if the order so placed violates any of The Himlong Tea's policy or for any other reason. The customer shall be notified of the cancellation and any applicable refund shall be made accordingly. Check The Himlong Tea's Cancellation Policy for more details.

Governing Laws, Jurisdictions and Location:

You agree that all matters relating to this Agreement, and Your access or use of the Website and Services, including without limitation all disputes and this Agreement's interpretation, shall be governed by and construed in accordance with the judiciary laws of the Republic of India. The place of jurisdiction shall be Cochin/Ernakulam. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.


This site is owned, controlled and operated by The Himlong Tea.

The Himlong Tea imposes certain restrictions on Your use of the Website and the Services. You represent and warrant that You will not:
1. violate or attempt to violate any security features of the Website or Services;
2. copy, reproduce, republish, upload, post, transmit or distribute The Himlong Tea Content in any way, including by e-mail or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the content, use of the content on any other web site or networked computer environment or use of the content for any purpose other than personal, non-commercial purposes will be considered as a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. The Himlong Tea content includes all logos, web page layouts, designs, information, photographs, pictures, images, drawings, text, graphics, products, code, and other files, scripts displayed or used on the Website;
3. access content or data not intended for You, or log onto a server or account that You are not authorized to access;
4. access or attempt to access the backend resources/services of the Website;
5. attempt to run database queries or submit forms on the Website attempting to run queries through forms on the database;
6. attempt to run scripts to modify, delete or crash the database or web services;
7. attempt to tamper with the Website links in a bid to gain unauthorized entry into the Website;
8. attempt to probe, scan, or test the vulnerability of the Services, the Website, or any associated system or network, or breach security or authentication measures without proper authorization;
9. interfere or attempt to interfere with the use of the Website or Services by any other user, host or network, by means of submitting a virus, spamming, crashing or executing other malicious scripts or code that could hamper the normal functioning of the Website.;
10. use the Website or Services to send unsolicited e-mails;
11. forge any digital imprints(like the IP address, TCP/IP header,etc.) or any part of the header information or signature in any e-mail or display, or posting or distribution by means of, the Website or Services;
12. attempt to reuse, modify, reverse-engineer any source code or scripts used by the The Himlong Tea in running the Website or Services.
Any violation of this section may subject You to civil and/or criminal liability.